Essential
Baseline protection for small organisations: endpoints, mail and backups in managed hands.
20 to 49 employees
- Endpoint protection and managed patching
- Email security
- Backup and recovery
- Baseline risk assessment
- SOC available as an add-on
SmartCyber
SmartCyber: your security in five levels
SmartCyber is the service that covers the ten NIS2 areas in practice. The controls underneath every level are the same stack, sized by headcount band, and growing into the next level extends the setup instead of replacing it.
One product
One platform, five levels
NIS2 does not require new technology. It requires measures, and the measures are services that already exist and already run. That is why moving between levels is a configuration change rather than a migration.
10 / 10Article 21(2) areas covered from one platform, by one team, on one contract.
Every step builds on the last
Moving from Protect to Advanced takes the SOC from business hours to around the clock, and adds the SIEM and the response time. Your endpoint agent is not replaced and your policies are not set up again.
The price follows what you have
Device, server and user counts. The cost therefore tracks the organisation rather than a licence tier you outgrew long ago or will not reach for years.
Evidence is a by-product
The reporting a regulator, an insurer or a tender asks for comes out of running the service, not out of a project just before an audit.
One accountable party
One contract, one SLA, one point of contact. The space between two contracts belongs to nobody, which is why we keep it to one.
The levels
Five levels, matched to your size and your obligation
The size bands are a starting point, not a rule. A 60-person energy supplier has more obligations than a 400-person wholesaler, and the intake call is where that gets resolved.
Protect
Adds monitoring during office hours, so problems surface before your customers see them.
50 to 99 employees
- The Essential base, carried over
- Managed EDR
- Network security
- Identity protection
- Business-hours SOC with monthly reporting
Advanced
Full round-the-clock SOC, SIEM plus XDR underneath. Where most organisations under NIS2 land.
100 to 499 employees
- The Protect base, carried over
- SOC around the clock, SIEM plus XDR underneath
- Priority alerts answered inside 15 minutes, by SLA
- Vulnerabilities found, ranked and chased
- Support with the statutory notifications
- Quarterly service review
Resilience
Built around continuity, with recovery rehearsed and downtime bounded by agreement.
500 to 999 employees
- The Advanced base, carried over
- Priority SOC
- Identity and privileged access management
- Recovery with failover that gets rehearsed
- A continuity plan, exercised against real scenarios
- Supplier risk, assessed and documented
Enterprise
Governance for group structures across several countries, with reporting a board can sign.
1,000 employees and above
- The Resilience base, carried over
- Co-managed SOC with dedicated analysts
- Named service lead and custom integrations
- Managed CISO across entities
- Group governance spanning countries and business units
- Reporting fit for audits, tenders and insurers
Pricing follows device, server and user counts and is confirmed in the intake call. We do not publish a per-device figure, because a figure that needs three caveats to be true does not help you.
Side by side
What changes between the levels
The same table our own team works from. Where a component appears, we operate it. It is not switched on and handed over.
| Capability | Essential | Protect | Advanced | Resilience | Enterprise |
|---|---|---|---|---|---|
| Endpoint protection and managed patching | Included | Included | Included | Included | Included |
| Email security | Included | Included | Included | Included | Included |
| Backup and recovery | Included | Included | Included | Included | Included |
| Baseline risk assessment | Included | Included | Included | Included | Included |
| Managed EDR | Add-on | Included | Included | Included | Included |
| Network security | Not included | Included | Included | Included | Included |
| Identity protection | Not included | Included | Included | Included | Included |
| Security awareness and phishing simulation | Not included | Included | Included | Included | Included |
| SOC coverage | Add-on | Business hours | 24/7 | 24/7 priority | 24/7 co-managed |
| SIEM and XDR | Not included | Not included | Included | Included | Included |
| Priority alerts answered inside 15 minutes, by SLA | Not included | Not included | Included | Included | Included |
| Vulnerability management | Not included | Not included | Included | Included | Included |
| Support with the statutory notifications | Not included | Not included | Included | Included | Included |
| Privileged access management | Not included | Not included | Not included | Included | Included |
| Disaster recovery with tested failover | Not included | Not included | Not included | Included | Included |
| Continuity plan and crisis exercises | Not included | Not included | Not included | Included | Included |
| Supply-chain risk assessment | Not included | Not included | Not included | Included | Included |
| Dedicated analysts and named service lead | Not included | Not included | Not included | Not included | Included |
| Group governance spanning countries and business units | Not included | Not included | Not included | Not included | Included |
| Audit, tender and insurer reporting | Not included | Not included | Not included | Not included | Included |
| Reporting cadence | Annual | Monthly | Quarterly review | Quarterly review | Named lead, monthly |
Add-ons and the one-time onboarding are quoted separately. Where a component shows "Add-on" it is available at that level but is not included in the base price.
What is underneath
The measures per level
Every level is built from the same components. Which of them are switched on, and how closely they are watched, is what really decides the level.
Endpoints and email
Managed endpoint protection with a monitored EDR agent, mail filtering and protection against impersonation of directors and suppliers, and patching on a fixed rhythm with exception reporting.
Detection and response
A European SOC watching around the clock, SIEM correlation across endpoint, identity, network and cloud, XDR runbooks, and priority alerts answered inside 15 minutes.
Identity and access
Multi-factor authentication and conditional access, a joiner, mover and leaver process that actually runs, privileged access management, management of accounts with elevated rights, and periodic review against least privilege, meaning no more rights than someone needs.
Continuity
Immutable backup, a backup that cannot be altered or deleted, restores tested rather than assumed, an agreed RTO and RPO, and failover exercised so the first real test is not the first attempt.
Exposure
Vulnerability management with agreed remediation windows, hardened baselines, and penetration testing that is scheduled rather than arranged after the fact.
Evidence
An overview of the state of the measures, per-person training records, incident timelines, and quarterly reporting written for a board rather than for an engineer.
How to choose
Your obligation matters more than your headcount
Two organisations of the same size can be two levels apart. These are the questions that really move the answer.
Signs the size band is enough
- One country, one entity, one regulator
- Not in an Annex I sector, and no customer is asking for evidence yet
- Downtime is inconvenient rather than existential
- No personal data beyond employees and normal commercial contacts
Start at the level your headcount suggests and move up as soon as something changes.
Signs you need a level higher
- You are in an Annex I sector, whatever your headcount
- A tender or a large customer has already sent you a security questionnaire
- An hour of downtime has a number attached to it that people can quote
- You operate in more than one member state, so more than one regulator
- Your insurer has started asking specific questions at renewal
Any one of these is usually enough. With two of them the level underneath will not hold.
Something is already happening
If something is happening right now, start there
Choosing a package can wait. Containment cannot, and for organisations covered by the national NIS2 law the 24-hour deadline is already running.
Which level fits, and what would it cost?
The intake call answers both. You speak with our CISO directly and get a straight answer, including the components you do not need yet.